The Experienced Manager Bootcamp (2 days)

Multi-day
Overview
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Overview

It’s tough being a middle manager. You are the key link between your organisation’s strategy and the realities of delivering a consistently good day-to-day service to your organisation’s customers and stakeholders. Expectations and demands are rising while resources are diminishing.

While building on your existing experience, this highly interactive two-day course is designed to refocus your attention on what really matters as a manager, equip you with some practical tools to deliver a great job, and give you a motivational boost.


What you'll learn

DAY 1

Be a manager and a leader

  • Recognise the difference between management and leadership
  • Be clear on the expectations of you from your team, your peers and your manager
  • Develop your own manager toolkit based on your experience, knowledge and skills

 

Understand the bigger picture

  • Make sure that you and your team understand the organisation’s purpose and vision
  • Understand how the overall strategy maps to yours and your team’s objectives
  • Recognise and understand the company’s values and associated behaviours

 

Enhance your personal credibility

  • Be able to communicate powerfully, effectively and with impact
  • Build trust to have strong, professional and respectful relationships
  • Defuse and handle conflict using a variety of techniques

Set direction and expectations

  • Ensure your people are completely clear what is expected of them
  • Make sure people commit to doing the right things
  • Develop and motivate your team to deliver what their commitments

 

Lead through change and uncertainty

  • Lead yourself and your team through all types of organisational and business change
  • Build and maintain your own resilience and that of your team in the face of challenges and setbacks
  • Work through and solve problems using a variety of techniques

 

DAY 2

Manage performance

  • Encourage performance with the right development and motivation
  • Give clear honest, feedback that enhances trust and respect
  • Be courageous and clear when performance does not improve

Maintain resilience and courage to manage conflict

  • Build and maintain resilience through being organised, assertive and balanced
  • Recognise the benefits of choosing the right approach to managing conflict
  • Look after your wellbeing and perspective during courageous conversations

 

Increase your productivity and problem solving skills

  • Organise your own workload and be assertive when saying ‘no’
  • Become better at planning and delegating in order to prioritise the ‘here and now’
  • Recognise the process of problem solving including logical and lateral thinking

 

Support your team’s aspirations

  • Use coaching skills to help yourself and others articulate their goals
  • Understand how to use questioning and empathy to build will and confidence
  • Be able to find the balance between providing answers and exploring ideas

Who is it for?

Anyone in a middle management role who wants to invigorate their whole approach to management.

The course is particularly useful for people who:

  •  Are new to the role and want to learn some powerful management techniques, fast.
  • Experienced middle managers who have not had any formal development recently and may be using out-of-date techniques, such as the Feedback Sandwich or SMART goals.

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