Overview
Promotion to a managerial position is a significant step in your career, but the transition from team member to manager can be tough. Very often, you will find that you are expected to continue your day job and manage others in addition, while being given little or no help in how to do the latter.
In this intensive and highly practical three-day management development programme, you will learn all the essential skills of good management. All theories about management discussed in this course are immediately grounded in day-to-day practice and we’ll use a variety of accelerated learning techniques to embed new strategies into your management style. As a result, you’ll feel confident to put everything you learn into practice as soon as you return to your workplace.
What you''ll learn
DAY 1
We’ll introduce the course objectives and help you identify your personal objectives for the three days.
The transition to management
- What’s expected of you as a manager
- Management and leadership and the differences between the two
Discovering yourself
- Who do you think you are?
- Developing your self-awareness
- Emotionally intelligent management
- Understanding your own management style
Communication skills for better people management
- The impression you create
- Being assertive
- Understanding and working with others’ communication styles
- Influencing verbally and non-verbally
- What drives people’s behaviours and what to do about it
Adapting your Management style(s)
- Understanding your naturally preferred management style(s)
- Focussing on the task, people or bigger picture
- Knowing which style(s) to take in different situations
DAY 2
Time management for you and your team
- Your use of time – the ‘work map’
- Work-life balance – the ‘wheel of life’
- Allowable and disallowable interruptions
- Taking back control of your time – learning to say ‘no’
- Helping others to manage their time more effectively
Motivation
- Understanding your own and others’ motivations
- Creating a motivating environment
Delegation
- Helpers and barriers
- A framework for effective delegation
- Follow-up
Thinking skills for management
- Critical thinking
- Reflective thinking
- Logical thinking
- Lateral thinking
- Creativity, problem solving and decision making
Leadership principles
- Recognising common leadership principles
- Exploring the associated behaviours
- Linking principles and behaviours to core business values
DAY 3
Managing teams
- Team dynamics and team management
- Managing virtual (geographically scattered) teams
Managing change
- What drives change at work
- Reactions to change
- Tools for managing change
Giving feedback
- An end to the ‘positive sandwich’!
- Two powerful models for structured feedback
- Feedback practice
Coaching
- What is coaching?
- The coaching relationship
- A framework for coaching
- Coaching practice
Managing difficult behaviours and conflict
- Recognising the pros and cons of different approaches to managing conflict
- Conflict management within your team and wider organisation
Action planning and next steps
- Where do you go from here?
Who is it for?
This management training course is designed for new managers, those making the transition from team member to manager and managers with some experience who want to consolidate their experience and improve their skills. The course will suit you regardless of the sector in which you work.
