Overview
However it’s measured, delivering exceptional performance isn’t straightforward, especially when everyone’s busy. Changing mindsets and behaviours can be challenging – that’s why so many attempts to improve performance give patchy results.
Traditional problem-solving assumes that we’re logical – that a solid business case and addressing the cause-effect will secure a solution. But when you add people to the mix, it’s rarely that straightforward. So this course explores how to improve your performance metrics, through both people and process.
Our signature 7-Step method is designed to embed real-world problem-solving, combining best practice process improvement with the latest in behavioural science. Equipping you to get hands-on with operational teams, to improve metrics including productivity, quality, compliance, cost and customer experience.
(Each module runs from 09.30 until 13.00. When you book this course you are booking all 4 modules).
What you''ll learn
Module 1 – Performance through People
(Thursday 9th May, 09.30 – 13.00)
- How to put your people at the heart of a high-performance culture
- How performance is affected by state of mind, and how to stay at your best when the pressure’s on
- Understanding how the human brain’s desire for efficiency can get in the way
- How process problems can often hide in plain sight, and how to make sure that they don’t
Module 2 – Creating the Capacity
Thursday 23rd May, 09.30 – 13.00
- How to make time for improvements when everyone’s already busy
- Understanding customer needs, to avoid unpleasant side-effects
- Enhancing value and reducing waste
- Understanding the problem and its context, so we fix the real issues in the best way possible
Module 3 – Business Case and Buy-in
Thursday 6th June 09.30 – 13.00
- Creating your compelling business case, to avoid false starts and shifting priorities
- Getting emotional buy-in from across the organisation
- Communication essentials for sustained improvement
- Understanding why effective change isn’t always straightforward, and how to make it
Module 4 – Delivering Success
Thursday 20th June, 09.30 – 13.00
- Straightforward techniques for finding the root cause and most effective solution
- How to plan and optimise your solution, making sure there are no unexpected side-effects
- How to bypass the most common mind-habits which can stop people from taking action
- Simple tools for making sure the improvement gets sustained
Who is it for?
- Managers with responsibility for operational performance
- Leaders who want to build long-term organisational resilience and capability
- Subject matter experts and change champions who are involved in solving problems and improving performance
- Anyone who wants to break the cycles of reactive firefighting, replacing them with what’s genuinely effective
- Operational leaders and specialists who want to create a culture of high performance and continuous improvement
